A.M. Maus & Son technician Steve Decknatel was recently recognized as one of only 27 Mopar ?ÄúTop Tech?Äù award winners. Decknatel was selected from more than 25,000 eligible technician candidates across the FCA US LLC dealer network and was among the best and brightest FCA US LLC dealership technicians recognized during an awards ceremony held at historic Meadow Brook Hall in Rochester, Mich., Tuesday, Jan. 10.
Pietro Gorlier, Head of Parts and Service (Mopar), FCA ?Äì Global, was on hand to help honor Decknatel and fellow elite technicians. The Mopar ?ÄúTop Tech?Äù program, introduced in 2014, recognizes elite-performing technicians in categories including Fixed First Visit (FFV) scores, dealership tenure and training achievements.
?ÄúCustomer satisfaction and retention will continue to be key drivers of our business, regardless of vehicle or make,?Äù said Gorlier. ?ÄúThe decision to purchase a particular vehicle brand is determined not only by the attributes of the vehicle, but also as importantly by the level of service that the customers receive. That is why it?Äôs so critical to make sure that our top technicians receive the proper training, and that we recognize superstars of the service lane such as these 27 high-performing technicians, as well as the dealerships that support them.?Äù
Kimball?Äôs Steve Decknatel is seen receiving the award as ?ÄúTop Tech?Äù by Mopar. Submitted photo.
Mopar ?ÄúTop Tech?Äù winners participated in an all-inclusive two-day trip to Metro Detroit. In addition to the awards ceremony at Meadow Brook Hall, a National Historic Landmark constructed in the 1920s, ?ÄúTop Tech?Äù recipients received a tour of the FCA US headquarters and tech center on January 10 and a visit to the industry preview of the North American International Auto Show in Detroit on January 11.
The Mopar ?ÄúTop Tech?Äù program also awards the 72 top technicians (including the elite 27 ?ÄúTop Tech?Äù winners) with a Mopar ?ÄúTop Tech?Äù-branded tool kit, comprised of a Snap-on four-drawer roll tool cart, 1/2-inch Snap-on cordless impact wrench and 3/8?Äìinch Snap-on cordless impact wrench. In addition, each quarter the ?ÄúTop Tech?Äù program honors 1,000 high-performing technicians at four different recognition levels, including 75 designated as top Platinum performers, 100 Gold, 200 Silver and 625 Bronze level technicians.
80 Years of Mopar
Mopar (a simple contraction of the words MOtor and PARts) was born on Aug. 1, 1937, as the name of a line of antifreeze products. Mopar has since evolved over 80 years to serve as the total service, parts and customer-care brand of all FCA vehicles around the globe.
Mopar made its mark in the 1960s during the muscle-car era, with Mopar Performance Parts to enhance speed and handling for both road and racing use, and expanded to include technical service and customer support. Today, the Mopar brand?Äôs global reach distributes more than 500,000 parts and accessories in over 150 markets around the world. With more than 50 parts distribution centers and 25 customer contact centers globally, Mopar integrates service, parts and customer-care operations in order to enhance customer and dealer support worldwide.
For 80 years, Mopar has been the source for genuine parts and accessories for all FCA brands. Mopar parts are engineered together with the same teams that create factory-authorized specifications for FCA vehicles, offering a direct connection that no other aftermarket parts company can provide. Complete information on the Mopar brand is available at www.mopar.com.